How it works

The ECHO PRM components in interplay.

From the backend to the platform and the echo App through to the product – every component fits together seamlessly.

1
Backend

Configure & manage

In the central backend you set up your product types, store content and documents and design your app's look – all without programming.

  • Maintain product types & content in a structured way
  • Upload documents securely and assign them
  • Define the app design in your own look & feel
2
API ERP/PIM IoT
Integration

Connect your systems

Optionally, you connect ECHO PRM to your existing systems via open interfaces. That way your product data stays up to date automatically.

  • API for individual integrations
  • ERP/PIM connection for automatic data maintenance
  • IoT data usable directly on the product
3
Platform
Content Data Identity Services
Platform

The ECHO PRM platform

The heart of the system connects all the building blocks into a modular platform: content, data, identity and services run together centrally and remain extensible at any time.

  • Modular design – only pay for what you need
  • GDPR-compliant, hosted in an EU data center
  • Updates live instantly – without an IT project
4
echo
echo App

Digital product experience

The echo App delivers your users exactly the right content for the product – if you wish, entirely without registration and login, but optionally with it too. In your brand's design.

  • White-label in your own CI & layout
  • Instructions, documents & service at a glance
  • Feedback & service requests directly on the product
5
Electric motor CNC machine Excavator QR · NFC
Product

QR / NFC scan on the product

A QR or NFC code on the product connects the physical world with the digital platform. A single scan is enough – and the full added value is available.

  • Link QR/NFC to the product with 1 click
  • Robust print even for harsh environments
  • Ready to go instantly – without app installation

DPP

Create and manage digital product passports.

File

Upload and provide documents in multiple languages – PDF, Excel, HTML, Manual & more.

Service

Manage service cases and workflows.

Text

Create and manage structured content.

User

Manage users and roles.

Form

Create and evaluate forms.

Data

Model and use structured data.

Link

Embed external and internal links.

Protection

Control access and protect content.

Relation

Model and use relationships.

Script / HTML

Integrate custom content and functions.

and many more

Interested?

See ECHO PRM in action.

In an individual live demo we'll show you how the components work together for your use case.