The initial idea for ECHO PRM resulted from a specific need that we recognized and for which there were no offers on the market:

How can manufacturers & suppliers of products communicate with the end customer or operator of a product and make product-specific services easily & directly available on the product.

Many manufacturers use various platforms, such as CRM, telematics and other systems, to stay in contact with their dealers and customers.

What we have always missed is a direct “bridge” to the end user, whereby the appropriate and always up-to-date information, support and service options can be made easily accessible. At product level, down to serial number level and directly visible on the product – where it is relevant in everyday life.

At ECHO PRM, we offer a simple, customizable solution for the most innocuous industries and products. Without any further internal IT project and easily configurable for the provider.

And for our customers’ customers: Easily accessible by simply scanning a unique QR code. No app installation, no registration, no login.

Over the last few years, we have learned a lot from our costumers and our software solution has grown steadily based on specific requirements.

New modules and application options have been created. Today, we offer a wide range of product-specific after-sales services via unique QR codes or NFC labels:

Digital nameplate, an intelligent service ticket system, maintenance documentation, purely digital operation instructions, spare parts inquiries, requirements in the pre-delivery environment and many other applications in B2B and increasingly also in the B2C environment.

The “Digital Product Passport (DPP)“ as part of our overall solution “Smart Product Passport (SPP)” will become a legally binding component for almost all manufacturers in the future as part of the new EU Ecodesign Regulations.

WE ARE THE ECHO TO YOUR PRODUCT!

Your team from ECHO PRM