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in Service & After-Sales
A service ticket system fully integrated into the ECHO PRM logic. All product-relevant information (e.g. serial number, year of manufacture, etc.) already stored in the code.
Your daily tasks ...
- Processing of service requests
- Maintenance of products + documentation
- Responding quickly to problems and offering solutions
- Create customer satisfaction
Possible challenges ...
- Often complicated and time-consuming contact with the right contact person
- Missing or confusing information about the product
- Lack of important details about the enquiry, e.g. serial number, pictures etc. of the problem
- Unstructured documentation of service cases
We support
You can benefit from the product experience of your users via our product-specific web app. Without a native app, without registration, without login - all product-relevant information and various feedback and service options in direct access for your product users.
Select industry and scan DEMO code
echo prm
Customers can easily submit service requests etc. by 1-click.
In the ECHO PRM service ticket system, requests of all kinds can be assigned, processed and documented in a structured manner.
Select industry and scan DEMO code
echo prm