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ECHO PRM GmbH is a German company based in the Allgäu region. We have been providing our service since 2021. With the ECHO platform, we connect physical products with digital information and services: from operating manuals and Digital Product Passports to support requests and product feedback.

The ECHO Smart Product Passport brings together information and services related to your product in one easy-to-access digital hub. Depending on your use case, it can include product data, documents, tutorials, service requests or surveys. This lets you combine regulatory information with additional services for your customers.

A Digital Product Passport (DPP) provides product information in accordance with the applicable regulations. A Battery Passport is a legally regulated, battery-specific product passport. A digital operating manual primarily supports the safe use of a product. These applications can share the same digital access point, but are subject to different requirements.

You can provide customers with relevant information directly on the product, capture product-specific service requests and collect feedback about product use. Tutorials, documents and other content support your customers after purchase and can help reduce recurring questions to your service team.

A QR code on the product can link directly to its web app. Customers do not need to install an additional app or create an account to access publicly available content. Whether access is linked to a model, batch or individual product depends on the use case.

Yes. You can start with a digital operating manual, a digital nameplate or a service form, for example, and add more content later. We will work with you to determine which features and data you need to get started, based on your products and goals.

The ECHO platform can bring together information from existing systems such as ERP, PIM and production, as well as from manual sources. The required interfaces, data formats and update processes are agreed as part of the project. Existing systems do not need to be replaced as a matter of course.

The product view can be adapted to your corporate design and tailored with different language versions and product-specific content. This gives your customers an experience that fits your brand and the product in question. Any required translations and content approvals should also be taken into account.

There is no single start date for all products. Under the EU Ecodesign for Sustainable Products Regulation, requirements and deadlines are set for specific product groups. The Battery Passport requirement for electric vehicle batteries, LMT batteries and industrial batteries with a capacity above 2 kWh applies from 18 February 2027. Find out more on our pages about the Digital Product Passport and the Battery Passport.

From 20 January 2027, the EU Machinery Regulation allows digital operating instructions under certain conditions. These include the ability to download, save and print them, as well as long-term online availability. Paper requirements still apply in some cases, such as when requested at the time of purchase and for essential safety information for non-professional users. Find out more on our page about digital operating manuals.

No. Making a product page publicly accessible does not mean that all data must be published. Which information is public and which is only available to authorized users depends on the use case and applicable legal requirements. Access rights, data protection and the handling of confidential information are therefore part of project planning.

ECHO supports the technical provision and management of your product information. The legal obligations of the responsible economic operator, as well as responsibility for ensuring that content is accurate, complete and kept up to date where necessary, remain unchanged. A platform alone does not automatically make a product compliant.

Costs and implementation effort depend on factors such as the use case, desired features, available data and required integrations. Based on your requirements, we will prepare a tailored quote and agree the next steps with you.

Bring a specific product or an initial use case. Together, we will clarify your goals, available data and potential requirements. We will then show you how your project could work with ECHO in a no-obligation demo. Submit an individual inquiry.