Upgrade your Product
Empower your User
The interactive Digital Product Passport – for your customers and end users.
Information, instructions, tutorials, feedback, interaction.
Tailored to your individual requirements.
Just a QR code scan away.
Topics
Straight to the Point
How ECHO helps
Operating manual goes digital
Implement quick & easy with ECHO PRM.
Digital product passport & nameplate
Write us and find out how you can make it happen with ECHO PRM
Components
Get to know the ECHO PRM
components
Manage documents and information, allocate resources, provide app,
evaluate interactions and feedback - All in one modular platform.
CONFIGURE
Backend
Your configuration centre. You decide which content and communication options should are shown for which product via the app – fully automated. And evaluate feedback in a structured way.
Backend functionalities
- Create texts
- Upload images
- Provide videos
- Create forms and surveys
- Evaluate feedback
- Define interfaces and much more.
PROVIDE
App
The interaction platform for your users and customers. A web app for each individual product – down to serial number level. Automatically generated!
Service
- Process service
- Report problems and solve them bidirectionally
- and much more
The simplest communication channel between
you and your end customers.
Surveys & Forms
- Give feedback
- Collect suggestions for improvement
- Get photos of assignments, etc.
The direct and uncomplicated link between
you and your users.
Documents & Data
- View technical info
- View interactive operating manuals
- View tutorials
- Find FAQs quickly
- and much more
Your customer is kept up-to-date.
DELIVER
Gateway
The gateway to the web app. Everyone knows standard QR codes – With ECHO you get the maximum out of every scan.
APPLY
Your Product
Our modular system requires no adaptation to the relevant industry. From excavators to pumps. ECHO PRM always fits.
How does the code get to the product?
We supply you with the finished QR code stickers in your
design, in the highest industrial quality and with extremely strong adhesion.
During production or afterwards, these are simply stuck on
and assigned to the product with one click.
Alternatively completely digitally or integrated via API into
your internal software - depending on your requirements.
APPLY
ECHO INSIDE
Get in touch with us and we will show you an individual live demo. Customised to your company & your products.
lösungen
We address real
pain points
Customised solutions for your tasks
Product Management
Finally get a product-specific communication channel to the end customer / user. Always close to the customer, without being on site.
Understand the market through categorised feedback and thus better develop the products.
Technical Docu & product info
Make information and documents available to the right product user better than ever before.
Aftersales & Service
Our powerful service module with ticket system enables the handling and documentation of problems. In combination with the other ECHO PRM features, it’s a real power package.
Testing and development
Our system is also perfect for supporting pre-series and field tests.
On request, it can also be used ONLY for this application.
enterprise ready
Quick and easy go-live
or fully Integrated
and everything in between
We support every level of integration with user-friendly
management interfaces and powerful APIs
Get Ready
Ready in months
Hours
No IT project.
Contact us to get started.
Define product types, set app design, upload documents and content.
Apply codes (QR,NFC) to the product, 1-click linking. Go!
That's it. Your customers and you can communicate - with just one scan.
Manage easily and continuously via the ECHO PRM backend.
Optionally automate all processes via interfaces and link them directly with ERP, CRM or telematics systems.
Not enough staff? No time?
ECHO can be operated with minimal effort! But it’s even easier with MANAGED ECHO.
With MANAGED ECHO your ECHO PRM team takes care of set-up and maintenance. Just talk to us.
Regulatory
Secure and flexible
Our ECHO PRM Saas solution meets all requirements
API
Extendable & integrable through various API possibilities
NoCode
No programming effort and therefore quickly & easily integrated into internal processes
Modular
Adapts to your structures and use cases! Updates are live and immediately available
Privacy
We are GDPR compliant and work with a data protection officer as a matter of principle
EU data centre
Our server location is Frankfurt am Main in Germany.
Interessiert?
Treten Sie mit uns in Kontakt um ein Maßgeschneidertes Angebot für ihren Anwendungsfall zu erhalten.
Sie sind Hersteller oder Anbieter und wollen mit den Nutzern Ihrer Produkte einen direkten Austausch? Wir helfen Ihnen dabei!
- Produktspezifisches Anwenderfeedback & Verbesserungsmanagement
- Produktindividuelle Informationsbereitstellung
- Spezifische Support- und Serviceanfragen
- Web-App: Ohne Registrierung, ohne Login, ohne Passwort
Interested?
Contact us to receive a customised offer for your application.
- Product-specific user feedback & improvement management
- Product-specific information provision
- Specific support and service requests
- Web app: without registration, without login, without password