For your team
A direct line to the end customer – with the right solutions for every department.
Product Relationship Management
Upgrade your Product.
Empower your User.
The Smart Product Passport – for your customers, end users and service teams. Information, manuals, tutorials, feedback and interaction – tailored individually to your requirements.
All just one QR code scan away.
No IT projectGet started instantly, integrate anytime
EU data center & GDPRServer location Frankfurt am Main
NoCode platformReady to use without programming
Modular & industry-agnosticFrom excavators and pumps to mattresses
Trusted by companies around the world
Straight to the point
What does ECHO give you?
A product-specific channel between you and your users – from product management to after-sales.
Digital operating manual
The digital operating manual is coming – enabled by the EU Machinery Regulation. Quickly & easily implemented with ECHO PRM.
Learn moreDigital Product Passport
All product data, information and services centrally – directly on the product, ready for EU-DPP & ESPR from 2027.
Battery Pass Learn moreHow flexible ECHO is
Backend, app, gateway & product mesh seamlessly – and that's just the beginning. See how flexibly ECHO adapts to any use case.
The ECHO Platform →Smart Product Passport
The ECHO PRM Smart Product Passport solution
Brings together all key product data, information and services in one central, easily accessible place – directly on the product.
Regulation
Mandatory
EU-DPP / Ecodesign (ESPR)
EU Machinery Regulation
Battery Pass
ECHO Platform
Added value
Service & tickets
Bidirectional communication
Commissioning & quality
Smart
Product
Passport
powered by
Mandatory and added value – combined in one product passport.
Components
Get to know the ECHO PRM components.
Manage documents, assign resources, deploy the app, evaluate feedback – all in one modular platform.
BackendConfigure & manage
Platform
Content
Data
Identity
Services
echo
echo AppDigital product experience
QR · NFC
ProductQR / NFC scan
More than a QR code – real added value on the product
Digital nameplateProduct data via QR / NFC
Quality & commissioningTest protocols & setup
Regulation & conformityEU-compliant & legally sound
Service & feedbackCapture directly on the product
White-label & designEverything adaptable to your brand
Web App
Colors.
Layout.
Content.
Your app, your design. Integrate your CI – from logo and colors to layout. Completely without programming.
Discover more apps →Solutions
We address real pain points.
Tailored solutions for your tasks – from development to service.
Product management
A product-specific communication channel to the end customer – always with the customer, without being on site. Understand the market through categorized feedback and develop products better.
Learn moreTechnical docs & product info
Provide information and documents to the right product user more easily than ever – always relevant & up to date.
Learn moreAfter-sales & service
Our powerful service module with ticketing system enables the handling and documentation of issues. Combined with the other features, a real powerhouse.
Learn moreTesting & development
Our system is also ideal for supporting pre-series and field tests. On request, it can be used explicitly for this use case only.
Learn more →Customer voices
What our customers say.
From turbo gears and thermal management to telehandlers – this is how manufacturers use ECHO PRM successfully.
„ECHO PRM complements our high-quality products with a smart software solution – our customers have access to all information and services at any time."
Franz Seestaller
CTO, TGSK
„Errors hardly occur anymore, our speed has increased noticeably – and no one has to spend a long time searching for information."
Tobias Hentrich
Head of Operations, Ymer
„With ECHO PRM we found a reliable partner that fits us perfectly – technical data is updated quickly and easily."
Read success storyGet ready
Ready in hours, not months.
No IT project. In just a few steps from configuration to evaluation.
0
Step 0
Get in touch
Contact us to get started.
1
Step 01
Configure the system
Set up product types, define app design, upload content.
2
Step 02
Codes onto the product
Attach QR/NFC, 1-click linking. Go!
3
Step 03
Communicate & evaluate
Communicate with just one scan – manage everything via the backend.
4
Step 04 · optional
Automate & integrate
Connect via interfaces with ERP, CRM or telematics.
Short on staff? No time?
With MANAGED ECHO we handle the setup and maintenance of the backend completely for you.
Request a MANAGED ECHO quote
Enterprise ready
Secure and flexible.
From „start right away" to „fully integrated" – our SaaS solution meets all requirements.
API
Extensible & integrable through diverse API options.
NoCode
No programming effort – quickly & simply integrated into internal processes.
Modular
Adapts to your structures – updates are live and instantly available.
Privacy
GDPR-compliant – on principle, with a data protection officer.
EU data center
Our server location is Frankfurt am Main.
Personal support
Real people. Real support.
With us you're not a ticket number. Dedicated contacts and success managers support you personally – from a smooth onboarding to ongoing operation.
- Dedicated contactsYour success team knows your project – from the first conversation, without a waiting queue.
- Smooth onboardingOnboarding, configuration and training – we set up ECHO PRM together with you.
- Ongoing supportDuring operation too, we stay by your side and continuously optimize your system.
- Personally reachableBy phone, email or chat – fast, reliable and at eye level.
Personally reachable
Andreas & Michael
Your contacts
Request a quote
Describe your project. Request a quote.
In three short steps, share a few key facts about your project – we'll put together the right offer for you and get back to you soon.
1Project
2Features
3Contact
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Interested?
Get in touch with us.
We'll create a tailored offer for your use case and present you with an individual live demo.
- Product-specific user feedback & improvement management
- Product-individual information delivery
- Specific support and service requests
- Web app: no registration, no login, no password
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