Examples for B2C use cases
Product-specific interaction (serial number)
where feedback, improvement ideas, information exchange etc. can be done with the user on FIN / serial number level.
e.g. camper vans, boats
"In the B2C sector, ECHO PRM is suitable not only for product-specific information provision and categorised feedback generation, but also for advertising campaigns. For example, complementary products can be advertised in a targeted manner or product-specific news about the article can be posted.
Fictional example - Camper manufacturer "ECHO van"
The fictional company “ECHO van” produces different camper van models with individual equipment
With ECHO PRM, you as a manufacturer of e.g. camper vans can do the following:
- Provide product information (video tutorials, operating instructions, etc.) easily and directly
- Record product feedback in a structured way, especially for rental vehicles with many different users.
- Handling service issues simply and straightforwardly
- and much more ...
What could the individual web app look like from the user’s point of view?
Simply scan or click the code to jump into the role of the product user.
Auf Code klicken und in die Rolle des Nutzers springen
Fictional example - "ECHO bike" bicycle manufacturer
The fictional company “ECHO bike” produces different bicycle models
With ECHO PRM, you as a manufacturer of e.g. bicycles can do the following:
- Provide product-specific information (video tutorials, operating instructions, spare parts lists, etc.) simply and directly
- Receive model-specific feedback and suggestions for improvement
- Handling service issues simply and straightforwardly
- Provide model-specific product news, links, videos
- Provide listing of all bicycle components
- and much more ...
What could the individual web app look like from the user’s point of view?
Simply scan or click the code to jump into the role of the product user.
Auf Code klicken und in die Rolle des Nutzers springen
