where feedback, improvement ideas, information exchange etc. can be done with the user on FIN / serial number level.
e.g. camper vans, boats
Article-specific interaction
where feedback, ideas for improvement, exchange of information, etc. can be based on article number or even batch / year of production, if applicable.
e.g. bicycles, BBQs
"In the B2C sector, ECHO PRM is suitable not only for product-specific information provision and categorised feedback generation, but also for advertising campaigns.
For example, complementary products can be advertised in a targeted manner or product-specific news about the article can be posted.
Fictional example - Camper manufacturer "ECHO van"
The fictional company “ECHO van” produces different camper van models with individual equipment
With ECHO PRM, you as a manufacturer of e.g. camper vans can do the following:
Provide product information (video tutorials, operating instructions, etc.) easily and directly
Record product feedback in a structured way, especially for rental vehicles with many different users.
Handling service issues simply and straightforwardly
and much more ...
What could the individual web app look like from the user’s point of view?
Simply scan or click the code to jump into the role of the product user.
Auf Code klicken und in die Rolle des Nutzers springen