The digital future of

customer and user interaction

You are a manufacturer or supplier and want a direct exchange with the users of your products? We can help you out!

  • Product-specific user feedback & improvement management 
  • Providing product-specific information & documents
  • Specific support and service requests
  • Web app: without registration, without login, without password

"Technically explained, ECHO PRM is a product-specific modular content management system - in combination with a unique individual interaction platform. Product information, data, forms and interaction options can be dynamically managed and displayed to the relevant user - without any programming knowledge being required."

Product development ECHO PRM GmbH

Our customers

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Product categories with active ECHO codes
Echo Codes

Off-road vehicles

PistenBully

Components

Getriebe

Construction equipment

Radlader

Machine tools

Werkzeugmaschine

Further use cases & examples

The components of the ECHO PRM Software as a Service solution

The components of the ECHO PRM Software as a Service solution

ECHO Backend​
ECHO backend

The ECHO Backend is the central management interface of the ECHO system. 

Suppliers and manufacturers of products can, among other things:

  • Automatically assign information and data individually to products or product groups
  • Intelligently evaluate feedback & ideas from product users
  • And much more…
ECHO Code
digitales Typenschild

The ECHO Code is “the gateway” to the ECHO web app and at the same time a digital data plate with added value.

Placed on a product, a unique ID is requested when it is scanned, enabling product- or item-specific interaction between manufacturer and user.

The ECHO code can also be supplied in the form of an NFC tag.

ECHO App​
ECHO PRM Lösung

The ECHO web app always provides product users with exactly the individual information that is relevant for the respective product.

In addition, users can give product-specific feedback and communicate improvement suggestions & ideas.

The web app is a very simple interface between manufacturer and product user – without app installation, without registration and without login.

Your benefit

Understanding the market

in product management

Produktmanagement

Get structured, categorised and product-specific feedback from your product users.

We help you develop products targeted for the market, identify and argue competitive advantages.

Digital data plate

in service / after sales

Digitales Typenschild

Quickly and directly provide the right information and documents for the right product – your digital data plate.

We also help you to relieve your service department and ensure fast support.

Product user

product user

Produktnutzer

Your users see all product-specific information & documents in one place – without app installation, without registration, without login.

In addition, give your user a “voice” and benefit from their experience and expertise from everyday life.

Den Markt verstehen
Erhalten Sie strukturiertes, kategorisiertes und produktspezifisches Feedback von Ihren Produktnutzern. Wir helfen Ihnen dabei, Produkte zielgerichtet für den Markt zu entwickeln, Wettbewerbsvorteile zu identifizieren und zu argumentieren.
Digitales Typenschild
Schnell und direkt immer die passenden Infos und Dokumente zum richtigen Produkt kommunizieren – Ihr digitales Typenschild. Wir helfen Ihnen in diversen Fällen dabei Ihren Service zu entlasten und einen schnellen Support zu gewährleisten.
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Produktnutzer
Ihre Nutzer sehen alle produktspezifischen Informationen, Dokumente an einem Ort - ohne App-Installation, ohne Registrierung, ohne Login. Geben Sie darüber hinaus Ihrem Nutzer eine "Stimme" und profitieren Sie von dessen Erfahrungen und Expertise aus dem Alltag.
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Safe and flexible

API

Extendable & integrable through various API possibilities

NoCode

No programming effort and therefore quickly & easily integrated into internal processes

Modular

Adapts to your structures and use cases! Updates are live and immediately available

Privacy

We are GDPR compliant and work with a data protection officer as a matter of principle

EU data centre

Our server location is Frankfurt am Main (GER)

API
Extendable & integrable through various API possibilities
NO CODE
No programming effort and therefore quickly & easily integrated into internal processes
MODULAR
Adapts to your structures and use cases! Updates are live and immediately available
PRIVACY
We are GDPR compliant and work with a data protection officer as a matter of principle
EU DATA CENTRE
Our server location is Frankfurt am Main
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Kontaktieren Sie uns