Why were you looking for a new digital solution?
What problem were you facing?

It was important to us that customers had access to all relevant information about our products at any time, especially once they were on the job site with our machines.

In addition to technical data, video tutorials are definitely helpful for less experienced operators. Furthermore, when working on construction sites every day, there is a risk that traditional paper user manuals will get damaged. Thanks to this app, we have found a future-proof digital solution that is available anytime, anywhere.

Why did you choose ECHO PRM?

We were looking for the right solution for us. Our products need to be revised frequently and have characteristics that are difficult to standardize: with ECHO PRM, we found a reliable partner that was perfect for us. Technical data can be revised quickly and easily, and the backend is very intuitive. Michael’s kindness, competence and quick response time certainly played an important role in choosing this company to carry out this project.

What has improved with the launch of ECHO PRM?

Customers can access machine information quickly and easily at any time via the portal.

In a world that wants to be constantly connected and get answers as quickly as possible, ECHO PRM has enabled us to provide a fast support to our customers.

How satisfied were you with the support when there were open issues or problems?

Is there anything else to mention?

We hope that our collaboration will continue as long as possible in the future because working together is a pleasure and will certainly lead to new and interesting projects.