Minimum effort, maximum savings
This is the approximate time per week that needs to be invested in the management of ECHO PRM.
|Activation of codes||
Assumption: 500 products per year
500/12 = approx. 42 per month
Activation per code takes about 30 seconds
--> 42x30 sec = 21 min; rounded up
|Collection of new documents||"Gathering" updates, consultations with other departments, etc.||3.00|
|Updating documents and content||Updating operation manuals, links, tutorials, etc.||2.00|
Creation of new surveys
Assumption: 2 new surveys per year, 1 day per survey
2 days x 8h = 16h per year --> approx. 1.5h per month
|Update surveys||Adding new questions based on previous results, refining the survey, etc.||1.00|
|Evaluate surveys||Regular analysis of survey results, exporting, processing in presentations, etc.||2.00|
|Total per month||10|
|Total per week||2.50|
... and only 24 hours*
is needed for the initial set-up of the system (backend).
|Internal preparation||Defining initial content (documents, texts, forms, etc.)||4.00|
|Training with ECHO PRM||Training while creating the first content, onsite at the customer's location or remote via Teams||5.00|
|Building the initial content||Following the training: uploading, linking documents, product-specific texts, selecting images (also for tiles), creating initial forms/surveys||8.00|
|Internal coordination and document collection||"Gathering" materials and documents, consulting with colleagues/supervisors, etc.||4.00|
|Clarification of open questions||Follow-up with ECHO PRM: addressing open questions, discussing functionalities, etc.||1.00|
|Incorporating activation into production||Establishing internal process for activation, training colleagues in production, etc.||2.00|
No internal resources?
= MANAGED ECHO
With "Managed ECHO" we take care of pretty much everything for you!
This is the annual cost* you can save by using ECHO PRM.
Telephone support for end customers / users of the products: € 25.000
Assumption: A customer calls 10 times a day and is advised for 10 minutes each time. The internal billing rate for the employees is 60€/h --> 10 calls x 1/6h x 60€/h x 250 working days/year = 25.000€.
Interviewing clients in the field € 7.000
Assumption: 50 persons are interviewed per year, min. 30 min. per person; Proportionate travel costs: 100€ per visit. The internal billing rate for the staff is 80€/h --> 50 interviews x 0,5h x 80€/h + 50 x 100€= 7.000€
Internal discussion on the implementation of customer wishes € 6.400
e.g.: Sales brings an idea into the company, no agreement on priority; Therefore: Meetings! Assumption: 10 meetings per year, 4 participants each, 2h per meeting, 80€ internal billing rate --> 10 meetings x 4 participants x 2h x 80€/h = 6.400€
Avoidance of misdevelopments (new functions, options) € 11.200
e.g.: small development project of a function that was not previously verified by market feedback. Assumption: 2 developers, 2 weeks, 35h each, 80€ internal billing rate. --> 2 persons x 2weeks x 35h/week x 80€/h= 11.200€
Printing Operating Instructions € 9.000
Assumption: 500 machines / year whereby each machine requires a manual with 300 pages of paper; Cost per page of paper: 0,06 € --> 500 x 300 x 0,06 = 9.000€
"Voice of the customer" Events € 6.090
Multi-day event with invited participants from existing customer and user base! Assumption: 15 persons, 2 days incl. catering and hotel (50€ +100€); 4 internal staff each 2 days x 8h = 64h; (hourly rate strongly reduced); 60€/hour! --> (15 persons x 150€) + (4MA x 16h x 60€) = 2.250 € + 3.840€ = 6.090€
*Experience values & estimated
How does this work?