Minimum effort, maximum savings
Time required with ECHO
Cost savings
2,5 hours*
This is the approximate time per week that needs to be invested in the management of ECHO PRM.
| What? | Content | Hours |
|---|---|---|
| Activation of codes |
Assumption: 500 products per year 500/12 = approx. 42 per month Activation per code takes about 30 seconds --> 42x30 sec = 21 min; rounded up |
0.50 |
| Collection of new documents | "Gathering" updates, consultations with other departments, etc. | 3.00 |
| Updating documents and content | Updating operation manuals, links, tutorials, etc. | 2.00 |
| Create surveys |
Creation of new surveys Assumption: 2 new surveys per year, 1 day per survey 2 days x 8h = 16h per year --> approx. 1.5h per month |
1.50 |
| Update surveys | Adding new questions based on previous results, refining the survey, etc. | 1.00 |
| Evaluate surveys | Regular analysis of survey results, exporting, processing in presentations, etc. | 2.00 |
| Total per month | 10 | |
| Total per week | 2.50 | |
*estimated
... and only 24 hours*
is needed for the initial set-up of the system (backend).
| What? | Content | Hours |
|---|---|---|
| Internal preparation | Defining initial content (documents, texts, forms, etc.) | 4.00 |
| Training with ECHO PRM | Training while creating the first content, onsite at the customer's location or remote via Teams | 5.00 |
| Building the initial content | Following the training: uploading, linking documents, product-specific texts, selecting images (also for tiles), creating initial forms/surveys | 8.00 |
| Internal coordination and document collection | "Gathering" materials and documents, consulting with colleagues/supervisors, etc. | 4.00 |
| Clarification of open questions | Follow-up with ECHO PRM: addressing open questions, discussing functionalities, etc. | 1.00 |
| Incorporating activation into production | Establishing internal process for activation, training colleagues in production, etc. | 2.00 |
| Total | 24.00 | |
*estimated
No internal resources?
= MANAGED ECHO
With "Managed ECHO" we take care of pretty much everything for you!
- Set up of the backend and maintenance of all content
- Monthly regular meeting for the coordination of new contents
- Presentation of the evaluations and definition of further contents
- Usually 2h update call per month
Kostenersparnis
*geschätzt
64.690 Euro!
This is the annual cost* you can save by using ECHO PRM.
Cost sheet*:
-
Telephone support for end customers / users of the products: € 25.000
Assumption: A customer calls 10 times a day and is advised for 10 minutes each time. The internal billing rate for the employees is 60€/h --> 10 calls x 1/6h x 60€/h x 250 working days/year = 25.000€.
-
Interviewing clients in the field € 7.000
Assumption: 50 persons are interviewed per year, min. 30 min. per person; Proportionate travel costs: 100€ per visit. The internal billing rate for the staff is 80€/h --> 50 interviews x 0,5h x 80€/h + 50 x 100€= 7.000€
-
Internal discussion on the implementation of customer wishes € 6.400
e.g.: Sales brings an idea into the company, no agreement on priority; Therefore: Meetings! Assumption: 10 meetings per year, 4 participants each, 2h per meeting, 80€ internal billing rate --> 10 meetings x 4 participants x 2h x 80€/h = 6.400€
-
Avoidance of misdevelopments (new functions, options) € 11.200
e.g.: small development project of a function that was not previously verified by market feedback. Assumption: 2 developers, 2 weeks, 35h each, 80€ internal billing rate. --> 2 persons x 2weeks x 35h/week x 80€/h= 11.200€
-
Printing Operating Instructions € 9.000
Assumption: 500 machines / year whereby each machine requires a manual with 300 pages of paper; Cost per page of paper: 0,06 € --> 500 x 300 x 0,06 = 9.000€
-
"Voice of the customer" Events € 6.090
Multi-day event with invited participants from existing customer and user base! Assumption: 15 persons, 2 days incl. catering and hotel (50€ +100€); 4 internal staff each 2 days x 8h = 64h; (hourly rate strongly reduced); 60€/hour! --> (15 persons x 150€) + (4MA x 16h x 60€) = 2.250 € + 3.840€ = 6.090€
*Experience values & estimated
How does this work?